New Customer Service Course

How do you differentiate an average company from a great company? Better companies make the added effort to make their clients and customers feel like they matter! Even companies that once provided great service can slip into mediocrity.

The Touch of Class half-day employee and management training program emphasizes the importance of making a Good First Impression. Only then can we expect to deliver First Class Service to our customers. There are 5 segments:

  • Understanding COMMITMENT to jobs, customers, employers and fellow employees
  • Reinforcing LEADERSHIP skills and defining the true meaning of leadership
  • Identifying the effects of positive and negative ATTITUDES
  • Defining levels of SERVICE
  • Understanding why TEAMWORK is critical for FIRST CLASS SERVICE

Through the use of motivational and inspirational stories and short, but compelling videos, this seminar is a truly effective learning experience that provides practical and effective tools that will increase motivation at all levels.

Employees and companies will benefit with better service, productivity, morale and reputation; relations with customers, fellow workers, family and friends will improve; reductions in lateness and absenteeism will occur and employee turnover will reduce. When staff return to their jobs they will be more confident and motivated.

 

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  • Upcoming Courses

    CALGARY – CGYCA

    Profitable Contracting – Nov. 20 2019

    Finance & Accounting – Nov. 21, 22 2019

    FLIN FLON- NMMC

    Profitable Contracting – October 15, 2019

    Profitable Contracting – October 16, 2019

    Non-Accountants Guide – October 17, 2019

    Touch of Class – October 18, 2019

    KELOWNA – SICA

    Profitable Contracting – Oct. 22 2019

    Finance & Accounting – Oct. 23, 24 2019

    PORTAGE la PRAIRIE

    Profitable Contracting – March, 2020

    Finance & Accounting – March, 2020

    PRINCE GEORGE – NRCA

    Profitable Contracting – Nov. 13 2019

    Finance & Accounting – Nov. 14, 15 2019

    TORONTO – ORBA

    Strategic Planning – Feb. 2020

    TORONTO – TCA

    Construction Accounting Fundamentals – Nov. 28, 2019

    Strategic Planning – Nov. 29, 2019

    Profitable Contracting – Feb. 2020

    Finance & Accounting – Feb. 2020

    VANCOUVER – VRCA

    Profitable Contracting – Nov. 5 2019

    Finance & Accounting – Nov. 6, 7 2019

    VICTORIA – VICA

    Profitable Contracting – Oct 30, 2019

    Finance & Accounting – Oct. 31, Nov. 1

    WINNIPEG – WCA

    Construction Accounting Fundamentals – Nov. 25, 2019

    Strategic Planning – Nov. 26, 2019

    Profitable Contracting – Mar. 3, 2020

    Finance & Accounting – Mar. 4 & 5, 2020

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