New Customer Service Course

How do you differentiate an average company from a great company? Better companies make the added effort to make their clients and customers feel like they matter! Even companies that once provided great service can slip into mediocrity.

The Touch of Class half-day employee and management training program emphasizes the importance of making a Good First Impression. Only then can we expect to deliver First Class Service to our customers. There are 5 segments:

  • Understanding COMMITMENT to jobs, customers, employers and fellow employees
  • Reinforcing LEADERSHIP skills and defining the true meaning of leadership
  • Identifying the effects of positive and negative ATTITUDES
  • Defining levels of SERVICE
  • Understanding why TEAMWORK is critical for FIRST CLASS SERVICE

Through the use of motivational and inspirational stories and short, but compelling videos, this seminar is a truly effective learning experience that provides practical and effective tools that will increase motivation at all levels.

Employees and companies will benefit with better service, productivity, morale and reputation; relations with customers, fellow workers, family and friends will improve; reductions in lateness and absenteeism will occur and employee turnover will reduce. When staff return to their jobs they will be more confident and motivated.

 

Read More

Contact Us to Arrange A Seminar

  • Sponsor Sponsor Sponsor Sponsor
  • Upcoming Courses

    BRANDON – CARM
    Strategic Planning – December 3, 2019

    CALGARY – CGYCA
    Strategic Planning – November 18, 2019
    Profitable Contracting – Nov.  20, 2019
    Finance & Accounting – Nov. 21, 22, 2019

    FLIN FLON- NMMA
    Profitable Contracting – October 15, 2019
    Profitable Contracting – October 16, 2019
    Accounting Basics – October 17, 2019
    Touch of Class – October 18, 2019

    KELOWNA – SICA
    Strategic Planning – October 21, 2019
    Profitable Contracting – October 22, 2019
    Finance & Accounting – Oct. 23, 24, 2019

    OTTAWA – OCA 
    Strategic Planning – February 19, 2020
    Profitable Contracting – February 20, 2020
    Touch of Class – February 21, 2020

    PORTAGE la PRAIRIE – CARM
    Profitable Contracting – December 4, 2019
    Finance & Accounting – December 5, 6, 2019

    PRINCE GEORGE – NRCA
    Strategic Planning – Nov. 12, 2019

    Profitable Contracting – Nov. 13 2019
    Finance & Accounting – Nov. 14, 15 2019

    REGINA – RCA
    Strategic Planning – March, 2020
    Profitable Contracting – March, 2020
    Touch of Class – March, 2020

    SASKATOON – SCA
    Strategic Planning – March, 2020
    Profitable Contracting – March, 2020
    Touch of Class – March, 2020

    TORONTO – ORBA
    Strategic Planning – Feb. 27, 2020
    Profitable Contracting – Feb. 28, 2020

    TORONTO – TCA
    Construction Accounting Fundamentals – Nov. 28, 2019
    Strategic Planning – Nov. 29, 2019
    Profitable Contracting – Feb. 24, 2020
    Finance & Accounting – Feb. 25 & 26, 2020

    VANCOUVER – VRCA
    Profitable Contracting – Nov. 5 2019
    Finance & Accounting – Nov. 6, 7 2019
    Strategic Planning – Nov. 8, 2019

    VICTORIA – VICA
    Profitable Contracting – Oct 30, 2019
    Finance & Accounting – Oct. 31, Nov. 1

    WINNIPEG – WCA
    Construction Accounting Fundamentals – Nov. 25, 2019
    Strategic Planning – Nov. 26, 2019
    Profitable Contracting – Mar. 3, 2020
    Finance & Accounting – Mar. 4 & 5, 2020

  • Links to more information