New Customer Service Course

How do you differentiate an average company from a great company? Better companies make the added effort to make their clients and customers feel like they matter! Even companies that once provided great service can slip into mediocrity.

The Touch of Class half-day employee and management training program emphasizes the importance of making a Good First Impression. Only then can we expect to deliver First Class Service to our customers. There are 5 segments:

  • Understanding COMMITMENT to jobs, customers, employers and fellow employees
  • Reinforcing LEADERSHIP skills and defining the true meaning of leadership
  • Identifying the effects of positive and negative ATTITUDES
  • Defining levels of SERVICE
  • Understanding why TEAMWORK is critical for FIRST CLASS SERVICE

Through the use of motivational and inspirational stories and short, but compelling videos, this seminar is a truly effective learning experience that provides practical and effective tools that will increase motivation at all levels.

Employees and companies will benefit with better service, productivity, morale and reputation; relations with customers, fellow workers, family and friends will improve; reductions in lateness and absenteeism will occur and employee turnover will reduce. When staff return to their jobs they will be more confident and motivated.

 

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  • Upcoming Courses

    WINNIPEG – WCA
    Accounting Fundamentals – Nov. 25, 2019
    Strategic Planning – Nov. 26, 2019

    TORONTO – TCA
    Accounting Fundamentals – Nov. 28, 2019
    Strategic Planning – Nov. 29, 2019

    BRANDON – CARM
    Strategic Planning – December 3, 2019

    PORTAGE la PRAIRIE – CARM
    Profitable Contracting – December 4, 2019
    Finance & Accounting – Dec. 5, 6, 2019

    TORONTO – private 
    February 11th to 14th, 2020

    OTTAWA – OCA 
    Strategic Planning – February 19, 2020
    Profitable Contracting – February 20, 2020
    Touch of Class – February 21, 2020

    TORONTO – TCA
    Profitable Contracting – Feb. 24, 2020
    Finance/Accounting – Feb. 25 & 26, 2020

    TORONTO – ORBA
    Strategic Planning – Feb. 27, 2020
    Profitable Contracting – Feb. 28, 2020

    WINNIPEG – WCA
    Profitable Contracting – Mar. 3, 2020
    Finance & Accounting – Mar. 4 & 5, 2020

    SASKATOON – SCA
    Fundamentals of Accounting – Mar. 9
    Strategic Planning – Mar. 10, 2020

    EDMONTON – private 
    March 12 & 13, 2020

    EDMONTON – EDMCA  
    Profitable Contracting – March 17, 2020
    Finance & Accounting  Mar. 18, 19, 2020
    Strategic Planning – Mar. 20, 2020

     

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